Freshworks is a recognized cloud-based service desk that combines classic service desk functions with effective marketing tools.

Collaborate effectively across teams

Freshworks offers advanced ITSM solutions adapted to B2C, including omnichannel support, chat, and automated self-service options. Freshworks’ solution creates a coherent customer experience across all your channels and touchpoints.

The service desk allows you to minimize waiting times with Freshbots, as Freshbots diverts up to 70% of conversations. No matter where your customers are, Freshbots makes sure they can get answers to their questions.


Make data-driven decisions faster

To optimize your internal processes, Freshworks offers powerful tools for automating business processes. Regardless of your organization’s size, Freshworks offers scalable solutions that grow with your business. Make your decisions data-driven with advanced analysis tools and gain in-depth insight into your customers and business processes.

Why choose Freshworks through aety?

As Freshworks partners, we at aety have the insight and expertise to help your organization utilize Freshworks’ full potential. We offer favorable license prices and a complete customized setup to ensure you get the most out of the tool.

Contact us today to explore how Freshworks can create value for your business.