Streamline internal services with Enterprise Service Management

At aety, we understand the importance of effective Enterprise Service Management (ESM) to optimize the delivery of internal services in your organization. ESM empowers support departments such as HR, Legal, Marketing, and Finance to deliver their services more efficiently. In many organizations, this occurs through unstructured processes such as shared mailboxes and Excel sheets. With an ESM solution, you bring structure and efficiency to these processes through a dedicated portal, a pre-defined service catalog, and efficient workflows.

The ESM solution we offer is inspired by IT Service Management and is based on the same basic principles to ensure quality and efficiency. Our solutions make it possible to quickly establish a service desk for several functions, such as:

  • HR service desk for onboarding, holiday inquiries, and etc.
  • Service desk to support the EU's new whistleblower directive.
  • Service desk to support the finance function with an entrance for suppliers who have invoice questions.
  • Service desk to support information security departments of larger organizations, where security breaches and suspected hacker attacks can be reported.
  • And a lot of other examples.

Effective Enterprise Service Management solutions must offer the following overall functionalities:

  • A portal for the collection of various services that are offered.
  • Self-help through knowledge articles.
  • Predefined forms that ensure correct information and that the request follows the right flow.
  • The possibility to automate manual tasks and processes.
  • An efficient workplace for the employee who are going to receive the inquiries.

Hear more about Enterprise Service Management by contacting us here:

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